Privacy Policy

Razabaji's Privacy Policy —
Your Data, Our Responsibility

Protecting your personal information at Razabaji is our top priority. This Privacy Policy clearly outlines what data is collected, how it is used, and how it is kept secure.

Last Updated: January 2026

1 Introduction & Applicability

Razabaji is an online gaming platform built for Bangladeshi players. We believe you should have full control over your personal information. This Privacy Policy ("Policy") applies to the Razabaji website and all its services.

By registering, logging in, or using any service on Razabaji, you automatically agree to this Privacy Policy. We recommend reading it carefully before you start using the platform.

In this Privacy Policy, "we", "us", or "Razabaji" refers to the entity operating the platform. "You" or "user" refers to any registered or unregistered visitor to Razabaji.

Razabaji's Privacy Policy is written in plain language so you can understand it easily. If anything is unclear, please reach out to our support team.

2 What Data Is Collected

Razabaji collects only the information that is necessary. Collecting unnecessary data goes against our principles. The sections below detail exactly what information is collected and under what circumstances.

Type of Data Example Requirements
Personal Identity Name, date of birth, nationality Mandatory
Contact Information Mobile number, email address Mandatory
Identity Verification (KYC) National ID card, passport At the Time of Withdrawal
Financial Information Payment method, transaction history Automatic
Device Information IP address, browser, device model Automatic
Gaming Activity Game history, betting patterns Automatic

Special Category Data

Razabaji does not generally collect sensitive personal information such as health, religion, or political views. However, certain data related to gaming habits may be analyzed as part of our responsible gaming program.

3 How We Collect Data

Razabaji collects information through several methods. Each method is transparent and based on user consent.

Direct Collection

  • Information you provide when completing the registration form.
  • Documents uploaded for KYC verification.
  • Information shared when contacting our support team.
  • Information provided when updating your profile.

Automatic Collection

  • Via cookies and log files while browsing the website.
  • Server logs are generated automatically during gameplay.
  • Payment data is received from the payment gateway once a transaction is completed.
  • Security verification via device fingerprinting technology.

Razabaji never purchases or collects your personal data from third parties without your consent.

4 Purpose of Data Use

Razabaji uses your information only for specific, legitimate, and transparent purposes. We never sell your data or use it for unauthorized activities.

  • For account creation, management, and verification.
  • To process deposit and withdrawal transactions.
  • To improve the quality of gaming services.
  • To prevent fraud, money laundering, and illegal activities.
  • To meet legal compliance requirements (KYC/AML).
  • To send personalized bonus and promotional offers.
  • For responsible gaming monitoring and support.
  • To resolve technical issues on the platform.
  • To provide customer support in Bengali.

You can opt out of marketing communications at any time. This will have no effect on your account or services.

5 Data Sharing Policy

Razabaji does not sell your personal data to third parties. In certain circumstances, information may be shared — always in your best interest and for your protection.

When Your Data Is Shared

  • Payment Provider: Necessary information is shared with authorized payment partners to complete transactions.
  • Game Providers: With licensed game providers for the operation of Live Casino, slots, and other games.
  • Law Enforcement: To relevant authorities when required by court order or legal obligation.
  • Fraud Prevention Agency: To detect and prevent fraudulent activity.
  • Audit Body: With authorized auditors to verify platform transparency and fairness.

All third-party partners are required to comply with Razabaji's privacy standards. They are not permitted to use your data for their own purposes.

6 Cookies & Tracking

Razabaji uses cookies on its website. Cookies are small data files stored in your browser that help improve site functionality and your overall experience.

Cookie Types

  • Essential Cookies: For maintaining login sessions, security verification, and similar functions — the site cannot operate without these.
  • Functional Cookies: To remember your preferred language, game settings, and account preferences.
  • Analytics Cookies: To understand website traffic and usage patterns — completely anonymized.
  • Security Cookies: To detect multiple accounts and fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working properly.

7 Data Security Measures

Razabaji employs industry-leading technology to protect your information. Our security infrastructure is regularly updated and audited.

  • All data transmissions are secured with 256-bit SSL/TLS encryption.
  • Data stored on our servers is encrypted using AES-256 encryption.
  • Two-factor authentication (2FA) is available.
  • Regular security audits and penetration testing are conducted.
  • Automatic alerts are sent when suspicious login activity is detected.
  • Data backups are stored regularly on secure servers.
  • Staff access to data is managed under strict role-based access controls.

If you notice any security concerns or suspicious activity, contact our support team immediately. We will take action within 24 hours.

8 Third-Party Services

Razabaji works with certain third-party service providers that are essential to platform operations. Each provider is required to comply with strict privacy standards.

  • Game software providers — licensed and regulated companies.
  • Payment gateway — PCI-DSS certified payment processor.
  • Identity verification services — for KYC/AML compliance.
  • Cybersecurity firms — for security audit purposes.
  • Cloud infrastructure provider — for secure data storage.

Razabaji ensures that these partners use your data only for the specified purpose and cannot use it for their own commercial interests. Every agreement includes strict confidentiality clauses.

9 Your Rights

As a Razabaji user, you have several important rights regarding your personal data. We fully respect and uphold these rights.

  • Right to Know: You can request to know what information we currently hold about you.
  • Right to Rectification: You may request correction of any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data under certain conditions.
  • Right to Restrict Processing: In certain cases, you can request that data processing be limited.
  • Right to Portability: You can receive your data in a machine-readable format.
  • Right to Object: You can opt out of receiving marketing messages.

To exercise any of these rights, contact the Razabaji support team. We will respond to your request within 30 days.

10 Policy Changes

Razabaji reserves the right to update this Privacy Policy at any time. When changes are made, the date at the top of this page will be updated accordingly. For significant changes, registered users will be notified directly.

  • The date of any policy update will always be displayed at the top of the page.
  • You will be notified of major changes via email or in-app notification.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • If you do not accept the updated policy, you may request to close your account.

11 Contact

For any questions, concerns, or requests about our Privacy Policy, reach out to our support team directly. We're always here to help.

  • Email: [email protected] (displayed as plain text)
  • Live chat: available after logging in to the platform.
  • Support hours: 7 days a week, 24 hours a day.

Including "Privacy Request" in your subject line will help us respond to your inquiry faster.

Why RazabajiIs 's Privacy Trustworthy?

Every security measure we have in place is dedicated to protecting your data.

End-to-End Encryption

Every piece of your data is protected with 256-bit SSL encryption — from transmission to storage, encryption is guaranteed at every step. No one can intercept it along the way.

Secure KYC Verification

Identity verification documents are stored encrypted on secure servers. Unnecessary copies are deleted once verification is complete.

No Sale of Data

Razabaji never sells your data to third parties. Your data is not a commodity to us — it is a trust.

Regular Security Audits

Independent cybersecurity experts regularly audit Razabaji's systems. Any vulnerabilities identified are resolved immediately.

Your Data, Your Control

You can manage your marketing preferences directly from Account Settings. Access, correction, and deletion of your data are always available.

24/7 Privacy Support

Our Bengali-speaking support team is available around the clock to assist with any privacy-related questions or requests.

Your Data Rights At a Glance

Your rights regarding your personal information at Razabaji.

Right to Know

You can find out what information we hold about you at any time.

Right to Rectification

You may request correction of any inaccurate or outdated information.

Right to Erasure

You may request complete deletion of your data under certain conditions.

Right to Object

You may object to marketing communications and certain types of processing.

Right to Portability

You can download your data in a machine-readable format.

Right to Restriction

In certain cases, you can request that processing of your data be temporarily restricted.

Get Started Safely

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